Customer Support & Sales Executive – Web Hosting & Domain Registration

Company: HosterPK (PVT) Ltd.
Job Category: Web Hosting | Domain Registration | Customer Support | Sales
Job Type: Full Time
Job Location: Remote 

About HosterPK

https://www.HosterPK.com/ is one of Pakistan’s leading web hosting and domain registration providers, serving thousands of businesses, startups, developers, and individuals. We are expanding our team and are looking for motivated professionals who are passionate about technology, customer service, and helping businesses establish their online presence.

If you have excellent communication skills and an interest in web hosting, domains, websites, and cloud technologies, we’d love to hear from you.

Position Overview

As a Customer Support & Sales Executive, you will assist customers with web hosting and domain-related inquiries while recommending suitable hosting solutions based on their business requirements. You will play an important role in ensuring customer satisfaction and contributing to business growth.

Key Responsibilities

• Respond to customer inquiries via live chat, email, ticket system, and phone.
• Assist customers with web hosting, domain registration, DNS, SSL certificates, email hosting, and related services.
• Guide customers in selecting the most suitable hosting plans.
• Register, transfer, renew, and manage domain names.
• Troubleshoot basic hosting and website-related issues.
• Escalate complex technical issues to the system administration team.
• Maintain accurate records of customer interactions.
• Follow up with prospective customers and convert leads into sales.
• Deliver professional, friendly, and timely customer support.
• Stay updated with the latest hosting technologies and company products.

Requirements

Required Skills

• Excellent written and spoken English.
• Strong communication and customer service skills.
• Basic understanding of:
  • Web Hosting (Shared, VPS, Dedicated, Cloud)
  • Domain Registration
  • DNS Management
  • SSL Certificates
  • cPanel & WHM
  • Email Hosting
  • WordPress Hosting
• Basic knowledge of websites and web technologies.
• Ability to work independently and manage multiple customer conversations.
• Strong problem-solving and troubleshooting skills.

Preferred Qualifications

• Previous experience in web hosting or customer support.
• Familiarity with WHMCS.
• Experience with Linux hosting environments.
• Basic knowledge of HTML, PHP, WordPress, or website management.
• Sales or technical support experience is a plus.

Fresh graduates with strong technical knowledge and excellent communication skills are encouraged to apply.

What We Offer

• Competitive salary package.
• Performance-based incentives and bonuses.
• Professional training and career development.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.
• Exposure to modern hosting infrastructure and technologies.

Working Hours

• Full-Time Position
• Rotational shifts may apply.
• Weekend availability may be required depending on shift schedules.

How to Apply

Interested candidates are invited to submit:

• Updated CV/Resume
• Cover Letter (Optional but Preferred)
• Relevant Certifications (if any)

Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for interviews.

We encourage passionate individuals who enjoy helping customers and working with internet technologies to apply.

Join HosterPK and become part of a team that’s powering thousands of websites across Pakistan and beyond.