The primary email address of the account (Client Area) should be kept up to date, because this is where we will send messages about your account. For security reasons, the primary email address is required to belong to the owner of the hosting account. We assume that the person answering at the primary email address …
Category Archives: Billing
How do I downgrade my hosting account?
You may downgrade anytime; there is no contract to keep you in your plan. However we require you to move your own data during a downgrade. Note 1: No refund or compensation is offered in downgrade. Note 2:Â We require you to move your own data during a downgrade.
How do I get 30-day money back refund
We are sorry to see you go. If there is anything we can do to keep you as our customer, please contact us. To get a refund for your account, please follow these steps: Please see our refund policy to understand our refund policy. Request cancellation of your account. Instructions can be found here. Once …
How do I upgrade my account?
We do support upgrade to any of the higher packages anytime during that billing cycle. So for example if you purchased Hosting Plan I in January and would like to upgrade to Plan III or unlimited packages, just email us and we will generate you an invoice for the remaining period in that payment cycle. …
How to request cancellation of your hosting service account
We are sorry to see you go. If there is anything we can do to keep you as our customer, please contact us. To cancel your hosting account: 1. Login to: Client Control Panel. 2. Navigate to the My Services link. 3. Locate the service you wish to cancel and click on the “Manage icon” …
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