How do I change My Primary Email Address

The primary email address of the account (Client Area) should be kept up to date, because this is where we will send messages about your account.

For security reasons, the primary email address is required to belong to the owner of the hosting account. We assume that the person answering at the primary email address is the owner of account or acting on behalf of the owner.

We do not reply any queries related to an account unless it is sent from the primary email account id.

To change your primary email id. Please follow these steps:

  1. Visit the: Client Area.
  2. Enter your email id and password to login to account.
    If you have forgotten the password you can reset the password by clicking the ‘Request a Password Reset’ link.
  3. Once you have logged in, click the ‘My Details’ link.
  4. Locate the Email Address field and update the email id.

 

How do I get 30-day money back refund

We are sorry to see you go. If there is anything we can do to keep you as our customer, please contact us.

To get a refund for your account, please follow these steps:

  1. Please see our refund policy to understand our refund policy.
  2. Request cancellation of your account. Instructions can be found here.
  3. Once cancellation request is completed, send us an email at billing [ at ] hosterpk . com

Note: Refund requests are processed within 72 hours of refund request. Please allow up to 15 days for the refund to reflect in your paypal, credit card accounts.

How do I upgrade my account?

We do support upgrade to any of the higher packages anytime during that billing cycle.

So for example if you purchased Hosting Plan I in January and would like to upgrade to Plan III or unlimited packages, just email us and we will generate you an invoice for the remaining period in that payment cycle.

Note 1: The invoice for upgrade is generated for the remaining period of that year. So if you have used Plan I for 6 months, later if you request upgrade to Plan II you will have to pay for the remaining 6 months on Plan II, not the whole year.

Note 2: You will not be able to upgrade Plan II, Plan III that host more than one domain to Unlimited Plan I as it can only host one domain. In this case you will need to upgrade to Unlimited Plan II.

How to request cancellation of your hosting service account

We are sorry to see you go. If there is anything we can do to keep you as our customer, please contact us.

To cancel your hosting account:

1. Login to: Client Control Panel.

2. Navigate to the My Services link.

3. Locate the service you wish to cancel and click on the “Manage icon” (small icon with green arrow towards the right of services listed).

4. Scroll down to the bottom of page and locate the ‘Request Cancellation’ button and click it.

5. On the next page provide the cancellation reason and press ‘Request Cancellation’ again to cancel that service.

Note 1: Cancelling your hosting package does not automatically cancel the domain name. To cancel it please send us an email.

Note 2: After the cancellation request, your cancellation is processed 48 hours. If you do not receive confirmation within 48 hours please contact us.