Self-Signed SSL Certificate

We can install a self-signed SSL certificate for a domain if you need to check the SSL functionality before making the actual purchase.

The certificate installation will require a dedicated IP which is an addon service. On cPanel based packages cost of dedicated IP is PKR Rs. 3,000/year. On WebsitePanel / Windows based packages the cost is PKR Rs. 2,500/year.

Note that the certificate will be self signed and will generate authentication exceptions, so you will need to add exception to your browser.

To order please email us with the domain / hostname where you want us to install the certificate.

How to order a SSL Certificate

To use a SSL certificate on your website you will need to have a dedicated IP on which the SSL certificate is installed.

For any shared hosting package purchased the cost for the dedicated IP is PKR Rs. 2,500/year and the cost for SSL certificate is PKR Rs. 1,000/- So the total cost will be PKR Rs. 3,500/year- There are no charges for the certificate installation.

In case you already have a SSL certificate we can install it for free on your domain name.

To order please email us with the following information:

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Host name: (usually youdomain.com or secure.yourdomain.com)
City:
State:
Country (2 letter abbreviation):
Company Name:
Company Division:
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The above information is used to generate the CSR (certificate signing request) used to sign the certificate.

 

How do I change My Primary Email Address

The primary email address of the account (Client Area) should be kept up to date, because this is where we will send messages about your account.

For security reasons, the primary email address is required to belong to the owner of the hosting account. We assume that the person answering at the primary email address is the owner of account or acting on behalf of the owner.

We do not reply any queries related to an account unless it is sent from the primary email account id.

To change your primary email id. Please follow these steps:

  1. Visit the: Client Area.
  2. Enter your email id and password to login to account.
    If you have forgotten the password you can reset the password by clicking the ‘Request a Password Reset’ link.
  3. Once you have logged in, click the ‘My Details’ link.
  4. Locate the Email Address field and update the email id.

 

How do I downgrade my hosting account?

You may downgrade anytime; there is no contract to keep you in your plan. However we require you to move your own data during a downgrade.

Note 1: No refund or compensation is offered in downgrade.

Note 2: We require you to move your own data during a downgrade.

How do I get 30-day money back refund

We are sorry to see you go. If there is anything we can do to keep you as our customer, please contact us.

To get a refund for your account, please follow these steps:

  1. Please see our refund policy to understand our refund policy.
  2. Request cancellation of your account. Instructions can be found here.
  3. Once cancellation request is completed, send us an email at billing [ at ] hosterpk . com

Note: Refund requests are processed within 72 hours of refund request. Please allow up to 15 days for the refund to reflect in your paypal, credit card accounts.